Shipping & Returns
Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We aim to dispatch all orders within 1-2 working days.
We can ship to virtually any address in the UK. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
All UK order are shipped via Royal Mail Tracked 48.
2-5 working days delivery
UK Orders under £38 - Flat Rate £4.25
UK Orders over £38 - Free Delivery
Unfortunately, due to the new GPSR laws, we have temporarily suspended to the EU.
Please, check this space later for further updates.
Does not include customs duty, local taxes & handling charges
🛍️ Visit Our Glasgow Shop:
- Monday 10 am – 4 pm
- Tuesday 10 am -4 pm
- Wednesday 10 am – 2.30 pm
- Thursday 10 am – 2.30 pm
- Friday 10 am – 4 pm
- Saturday Closed
- Sunday Closed
Shop Location : Clyde Candles LTD, Unit 44, Enterprise Park, 147 Drakemire Dr, Glasgow, G45 9EE